At 365jl, we take your privacy seriously. This page explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines.
Last updated: June 2025
A clear breakdown of the personal data 365jl gathers and the purpose behind each category.
When you create an account on 365jl, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines, and to set up your player profile. We also collect your preferred currency, which is Philippine pesos (PHP), and your chosen payment method details to facilitate deposits and withdrawals. Without this information, we are unable to open or maintain a player account for you. All registration data is stored securely and is only accessible to authorised 365jl personnel who need it to deliver our services.
As you use the 365jl platform — whether on mobile or desktop — we automatically collect data about your activity, including the games you play, bets you place, session duration, device type, operating system, browser version, and IP address. This data helps us improve platform performance, personalise your experience, detect unusual or potentially fraudulent activity, and ensure the integrity of all games and betting markets. We may also record which pages you visit and how long you spend on each section of the site, which helps our team identify areas for improvement. Usage data is never sold to third parties and is only used internally for platform optimisation and security purposes. If you access 365jl through our mobile app, we may also collect app version and crash report data to help us fix technical issues quickly.
To process deposits and withdrawals in Philippine pesos, 365jl collects payment-related information such as your e-wallet account details, bank account number, or other local payment channel identifiers you choose to use. We do not store full card numbers or sensitive authentication credentials — these are handled directly by our licensed payment partners using industry-standard encryption. Transaction records, including amounts, timestamps, and payment method references, are retained for regulatory compliance and to resolve any disputes that may arise. You can review your full transaction history at any time from within your 365jl account dashboard. If a withdrawal is flagged for additional verification under our Know Your Customer (KYC) obligations, we may request supporting documents such as a government-issued ID or proof of address.
When you contact our support team or submit a query through any available channel, we collect the content of your message, your contact details, and any attachments you provide. This information is used solely to respond to your enquiry, resolve your issue, and improve the quality of our customer support. We may also send you transactional emails related to your account, such as deposit confirmations, withdrawal updates, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to receive promotional communications from 365jl, you may unsubscribe at any time by following the instructions in any such email or by contacting our support team directly. We do not share your support correspondence with any third party except where required by law or to facilitate resolution of a payment dispute.
As a player in the Philippines, you have clear rights over your personal information and how it is used.
You may request a copy of all personal data 365jl holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations.
If any of your personal information held by 365jl is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly from your profile settings, or contact our support team for assistance with more complex changes.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records for regulatory and anti-money laundering compliance purposes.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you opt out, 365jl will stop sending promotional communications to you promptly and will not reinstate marketing messages without your renewed consent.
365jl uses industry-standard SSL encryption, secure server infrastructure, and strict internal access controls to protect your personal data from unauthorised access, disclosure, or misuse. Our security practices are reviewed regularly to keep pace with evolving threats.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Data may be shared only with licensed payment processors, identity verification partners, and regulatory authorities where legally required — always under strict confidentiality agreements.
365jl retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering regulations and gaming licence conditions. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements — any material changes will be communicated to you via email or a prominent notice on the platform. The effective date at the top of this page will always reflect when the policy was last revised. If you have questions about this policy or wish to exercise any of your data rights, please contact our support team at [email protected] or visit our FAQ page for further guidance.
Our FAQ covers the most common questions Filipino players have about data, accounts, and platform rules. You can also create a free account if you are ready to get started with 365jl.